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FAQ - frequently asked questions

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  • FAQ - frequently asked questions

What is the SHOWTIMES ?

SHOWTIMES is a platform that allows you to send your fans and followers personalized videos based on their requirements. Everything is simple and is covered by our platform - detailed requirements, setting prices, transaction and delivery to fans using email, respectively SMS.

You can offer fans nice congratulations, surprises or congratulations. You can also create a video on request with training tips, advice or private minute stand-ups.

How can I register as an author at the SHOWTIMES?

Registration on our platform is very simple - you need an email address and phone number. You can register on this link.

How to create a profile and what does it have to contain?

Creating a profile is very easy and only takes a few minutes.It is necessary to fill in the following data:

Add a short description and basic information about you
Complete your company/company data for which you will invoice your rewards for videos
Set Products Prices (videos, voice messages, Expres Delivery)
Upload profile photo
Upload profile video

How do you verify the identity of the authors?

In order not to misuse identity and personal data, we verify the authors online in three phases of the first phase is to verify his contact information using SMS and email code that we will send to the email and mobile phone.After completing the profile and corporate data, we will check their correctness. The third phase is the verification of identity in the form of a show video.Here you can try to shoot the first video, work with the system, and we also check that the person who recorded the video is real.

How to set the prices correctly?

Video prices are set by each author at his own discretion - depending on the popularity, time options and other aspects (eg content type). If you have more time, you can go the way of a lower price that will mean more orders. If you have less time, the higher price may mean higher exclusivity, but also less orders. This means - in the long run, it is certainly better to start with lower prices and raise them only when you really have orders too much. If you want to increase demand for your activities at the SHOWTIMES, you can temporarily reduce prices and promote this action on your social media. You can read a few tips for setting prices on our blog. Video prices for orders that have already been placed cannot be changed.

How do I learn about the new request?

We will alert you to each new video request by email and also by SMS messages to the specified contact details.

Sometimes I have times when I don't have time to shoot videos.Is the activity at the SHOWTIMES binding?

No. If you cannot or do not want to shoot videos, in the authors' zone, you can turn off your profile in the catalog at any time and later turn on the profile again.

Will my personal data be safe?

The privacy of our authors is the highest priority for us. We have introduced several security mechanisms to protect our authors.

How is the process of paying out rewards for videos?

When you want to pay off your account, you need to issue an invoice and upload it to the web application. After sending the payment request, you will immediately receive a confirmation of payment of the balance. The bank transfer itself will be made within 24 hours, while the funds can be credited to your account within 2-3 days.

Why do you need to issue an invoice?

According to the Terms and Conditions and the Framework Treaty, this is necessary, because your activity at the SHOWTIMES provides video creation and video distribution services (or marketing activities in corporate videos).

How to record videos?

The video can be uploaded in two ways.

The first option is to create a video directly on your device and then record this video file in the web application.

The second option is to upload video directly in the web application that allows you to have notes displayed while recording. It will automatically record the system to the system for your application and video after your approval. Uploading video this way is very easy and takes a maximum of 2-3 minutes of time.We recommend using Chrome, Firefox or Edge Internet browsers.

What are the technical requirements for the video itself?

The video must be shot in the height and also includes a sound track. The supported video formats include .MP4 and .MKV and .webm

Can I refuse a video request for personal reasons?

If the video requirement is in your opinion inherent or rude, you always have the option to reject the request.

What can I mention in the video?

Creativity is not limited - the video may include congratulations, greeting, motivational video, short song or completely different content that corresponds to the order. It should be said, however, that some types of content on the SHOWTIMES do not belong. SHOWTIMES is a portal aimed at joining well -known personalities and fans and making a video greeting video.It should not serve as a social network and a platform to present personal activities that do not concern orders.

Who can see my video?

Ordinary video will be delivered to the Customer by email, it can be downloaded and shared eg.on social media. The video can be included as a demonstration on the author's profile website.If the "Private Video" accessory includes an order, this means that this video will not appear on the author's profile website.

Suddenly my plans have changed. What if I can't make a video in time?

If you do not manage to shoot the video within 7 days of ordering, the customer will immediately unlock the money on the credit card and send the email to cancel its request.

What occasions is the video for?

There are many possibilities - most often various wishes for a birthday wedding, anniversary, motivating or encouraging videos or short greetings for a job event. However, creativity is not limited.

What amount does the SHOWTIMES charge and how do I pay it?

The SHOWTIMES platform automatically charges 25% of the price from each transaction for the video implemented and possibly for express delivery. Therefore, the platform is not charged for the canceled order. The administrative fee, private video or video without watermark include SHOWTIMES platforms. This revenue enables us to ensure the technical operation of the platform, joint marketing communication, technical support for personalities and further development of the platform.

I don't want to earn the SHOWTIMES, I want to support a good cause.Is it possible to donate the earned amount to a charity?

The amount you collected can be sent to the account of the selected charity organization. Contact us at talenty@showtimes.sk - Write us which organizations you want to send your amount and we will help you with the processing of this request. At the same time, we will ensure that it is communicated on your profile that income from your videos is going to this particular organization.

Who orders videos?

Most often (about 80% of customers) are ordered by videos close to family members or friends of your fans as a unique personalized gift or surprise. In addition, the SHOWTIMES platform accelerates and simplifies the whole process. Finally, the person who knows the most about your target group is you.

Who owns the rights to video material I record at the SHOWTIMES?

The personality and author of the video material are you - all the videos you record on the platform therefore belong to your intellectual property. The customer who orders a video from you has an assigned private license to use it for non-commercial purposes. SHOWTIMES as a platform has the right to use videos on your own website, as well as in marketing communication on social networks and other channels.

Are there any rules for video shooting?

All created, delivered or ordered outputs using a SHOWTIMES platform should respect our values. This applies to all personalities as well as video customers. You own videos on the platform, and if you don't break these values, there is no limits to creativity.